At Wiggle & Giggle, we respect your privacy and are committed to protecting the personal information you share with us.

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This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights in relation to your personal information.

 

Who We Are

Wiggle & Giggle is a children's indoor play centre based in Saltcoats, North Ayrshire, Scotland.

For the purposes of UK data protection law, Wiggle & Giggle is responsible for the personal information we collect and use.

If you have any questions about this Privacy Policy or how we use your information, please contact us:

Email: wiggleandgiggle.info@gmail.com
Website: www.wiggleandgiggle.uk

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Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Telephone number

• Booking information

• Your child's name and age

• Party or event information

• Allergy, intolerance, medical or additional-needs information that you choose or are required to provide

• Information contained within enquiries or correspondence with us

• Payment and transaction information

• Marketing preferences

• Photographs or videos where appropriate permission has been obtained

• Technical information relating to your use of our website, such as cookies, browser or device information

We only aim to collect information that is reasonably necessary for providing our services, managing bookings and operating Wiggle & Giggle.

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How We Use Your Information

We may use personal information to:

• Process and manage play session, event and party bookings

• Take and record payments

• Contact you regarding your booking

• Respond to enquiries

• Prepare appropriately for parties, events and activities

• Manage allergies, dietary requirements, additional needs or relevant safety information

• Provide customer service

• Maintain appropriate business and financial records

• Manage refunds or booking changes

• Improve our services and website

• Keep our premises, customers and staff safe

• Send marketing communications where we are permitted to do so

• Meet our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless we have a lawful reason to do so.

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Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may process information because:

Contract – it is necessary to process your information to provide a service you have booked or requested.

Legal obligation – we are required to keep or use certain information to comply with the law.

Legitimate interests – it is reasonably necessary for the operation, administration, security or improvement of Wiggle & Giggle, provided your rights and interests do not override those interests.

Consent – where we have specifically asked for and received your permission, for example for certain marketing or photography purposes.

Where we rely on consent, you may withdraw that consent at any time.

Where information concerning health, allergies, disabilities or medical requirements is considered special category personal data, we will only process it where we have an appropriate lawful basis and condition under data protection law.

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Children's Information

As a children's play centre, some bookings naturally involve information relating to children.

This may include a child's name, age, birthday, allergy or dietary information, additional needs or other information required to safely and appropriately manage a booking.

This information is normally provided to us by the child's parent, guardian or another responsible adult.

We only request information about children where it is relevant to providing our services, organising an event or helping us provide a safe environment.

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Booking & Payment Information

When you make an online booking, information may be processed through the systems and service providers we use to operate our website, bookings and payments.

Payment providers may process your payment information directly. Wiggle & Giggle does not intentionally retain full debit or credit card details unless this is specifically required and handled through an authorised payment service.

Third-party service providers process information according to their own security and privacy obligations.

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Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including providers involved in:

• Website hosting

• Online bookings

• Payment processing

• Email or communications

• Accounting and bookkeeping

• IT and website services

• Professional or legal services

We may also disclose information where required by law or where reasonably necessary to protect the safety, rights or property of Wiggle & Giggle, our customers, staff or others.

We only share information that is reasonably necessary for the relevant purpose.

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Marketing Communications

We may occasionally contact customers about Wiggle & Giggle news, activities, events or offers where we have a lawful basis to do so.

Where your consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

We will still contact you about an existing booking where necessary, even if you have opted out of marketing communications.

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Photographs & Videos

From time to time, Wiggle & Giggle may take photographs or videos for promotional purposes, including use on our website or social media.

Where permission is required, we will seek appropriate consent before using identifiable images of children for promotional purposes.

You may withdraw consent for future use by contacting us. Withdrawal of consent does not necessarily affect material that was lawfully used or published before consent was withdrawn.

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How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, insurance and regulatory requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it.

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Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably need it for business purposes.

Although we take appropriate precautions, no internet-based system can be guaranteed to be completely secure.

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Cookies

Our website may use cookies and similar technologies to help it function correctly, understand how visitors use the website and improve the user experience.

Some cookies are essential for the operation of the website. Other non-essential cookies may require your consent before they are placed on your device.

Where required, you will be given the opportunity to manage your cookie preferences.

Further information about the cookies used on our website should be available through our cookie settings or cookie notice.

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International Transfers

Some of the third-party technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be used in accordance with applicable UK data protection law.

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Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Request transfer of your information in certain circumstances

• Withdraw consent where we rely on consent

Not all rights apply in every situation.

To exercise any of these rights, please contact us at wiggleandgiggle.info@gmail.com.

We may need to verify your identity before responding to a request.

 

Complaints

If you have concerns about how Wiggle & Giggle has handled your personal information, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website and the "Last updated" date will be amended accordingly.

 

Contact Us

For questions, requests or concerns relating to privacy or your personal information, please contact:

 

Wiggle & Giggle

67a Dockhead Street,
Saltcoats,

North Ayrshire,

Scotland

Email: wiggleandgiggle.info@gmail.com
Website: www.wiggleandgiggle.uk