To help our play sessions and special events run smoothly, please read our Ticket & Booking Policy before making a booking with Wiggle & Giggle.

 

Booking & Payment

- All play sessions and special events must be booked in advance through our website unless otherwise stated.

- A booking is only confirmed once payment has been successfully completed and you have received your booking confirmation.

- Please check all booking details carefully before completing your purchase, including the date, time, number of children and the age suitability of the session or event.

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Play Session Bookings

- Bookings for our standard general play sessions may be cancelled for a refund when at least 12** hours' notice** is provided.

- Cancellation requests must be made directly to Wiggle & Giggle by email, wiggleandgiggle.info@gmail.com

- Cancellations made with less than 12 hours' notice, including non-attendance, are non-refundable.

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Special Event Tickets

- Tickets purchased for special events are non-refundable and non-transferable, unless Wiggle & Giggle cancels the event.

- Please only purchase tickets if you are able to attend the advertised date and time.

- If you are unable to attend for any reason, including illness or a change in personal circumstances, we are unfortunately unable to offer a refund, credit or transfer to another event.

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Ticket Names

- The name on an event booking may only be changed where permitted by Wiggle & Giggle and we must be contacted at least 30 minutes before the event begins.

- Tickets must not be privately resold without prior agreement from Wiggle & Giggle.

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Sold-Out Sessions & Events

- When a session or event is shown as sold out, this means we have reached our safe operating capacity. Unfortunately, we cannot add additional children once this capacity has been reached.

- Please ensure every child and adult requiring a ticket is included when making your booking.

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Age Restrictions

- Customers are responsible for checking the advertised age range before booking. Our general play facilities are designed primarily for children under 5, with different age limits applying to certain specialist sessions and events where clearly advertised.

- We reserve the right to refuse entry where a booking does not meet the advertised age requirements.

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Late Arrival

- Please arrive as close to the advertised start time as possible. Arriving late does not extend your session or event, and the booking will still finish at the advertised time.

- For certain structured or performer-led events, late admission may not always be possible once the activity has started.

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Illness

- Please do not attend Wiggle & Giggle if you or your child are unwell. Children who have experienced vomiting or diarrhoea should not attend until they have been symptom-free for at least 48 hours.

- Our normal cancellation and refund terms still apply where a customer is unable to attend due to illness.

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Cancellation by Wiggle & Giggle

- In the unlikely event that Wiggle & Giggle needs to cancel a session or event, affected customers will be contacted and offered an appropriate refund, credit or alternative date, depending on the circumstances.

- We are not responsible for additional expenses incurred as a result of a cancelled or rescheduled booking.

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Agreement

By completing a booking with Wiggle & Giggle, you confirm that you have read, understood and agreed to this Ticket & Booking Policy, along with any additional terms displayed for the individual session or event.

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Wiggle & Giggle reserves the right to update this policy when necessary.